Refund policy
At Omovo Store, we strive to provide a positive shopping experience and stand behind the quality of our products. If you are not fully satisfied with your purchase, please review the following Return & Refund Policy.
Return Period
Customers may submit a return request within thirty (30) days from the date their order is delivered.
Conditions for Returns
To qualify for a return, products must meet the following requirements:
- The item must be unused, unworn, and in resalable condition.
- All original packaging, tags, accessories, and included materials must be returned with the product.
- Proof of purchase, such as an order confirmation email or receipt, must be provided.
Items that do not meet these conditions may not be eligible for a refund or return.
Requesting a Return
To initiate a return, please contact our support team before sending any item back.
Email: Support@omovo.store
When contacting us, please include:
- Your order number
- A brief explanation of the reason for the return
- Photos of the product if it arrived damaged, defective, or incorrect
After reviewing your request, our team will provide instructions for completing the return process.
Returns shipped without prior approval may be refused or delayed.
Return Mailing Address
Omovo Store
Destiny USA
1 Destiny USA Dr
Syracuse, NY 13204
United States
Return Shipping Responsibility
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, faulty, or different from what was ordered, Omovo Store will cover the reasonable cost of return shipping.
Customer Preference Returns
If you wish to return an item due to personal preference, accidental purchase, or any reason unrelated to product quality, return shipping costs are the responsibility of the customer.
We do not charge restocking fees for approved returns.
Damaged or Incorrect Deliveries
Please inspect your order upon arrival. If a product is damaged, defective, or incorrect, notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photographs of the item received
- Photos of the packaging, if applicable
We will review the information and offer an appropriate resolution based on the circumstances.
Non-Returnable Products
For hygiene, safety, and operational reasons, certain items cannot be returned, including:
- Customized or personalized products
- Opened personal care or hygiene products
- Hazardous materials or dangerous goods
- Gift cards
- Clearance, final-sale, or non-returnable promotional items
Exchanges
At this time, we do not process direct product exchanges.
If you would like a different item, please return the eligible product following this policy and place a new order separately.
Refund Processing
Once your return is received and inspected, we will notify you regarding the outcome of your refund request.
Approved refunds will be credited back to the original payment method used during checkout.
Please allow up to ten (10) business days after approval for the refund to be processed. Depending on your financial institution, additional processing time may apply before the funds appear in your account.
If more than fifteen (15) business days have passed since your refund was approved and you have not received it, please contact our support team.
Contact Us
If you have questions regarding returns, refunds, or your order, please contact us:
Email: Support@omovo.store
Phone: +1 (315) 554-9692
Mailing Address:
Omovo Store
Destiny USA
1 Destiny USA Dr
Syracuse, NY 13204
United States