FAQ

1. How long does shipping take?
All orders are processed within 1–2 business days. Standard delivery usually takes 7–12 business days after processing. The total estimated delivery time is 8–14 business days.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States — no minimum purchase required.

3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress online.

4. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand international shipping options soon.

5. Can I change or cancel my order after it’s placed?
Orders can only be modified or canceled within 12 hours of purchase, as we begin processing quickly to ensure fast delivery. Please contact our support team as soon as possible if you need to make changes.

6. What should I do if I entered the wrong shipping address?
Please double-check your shipping address before completing checkout. If you realize an error, contact us immediately at info@omovo.store. We’ll do our best to update it before your order ships.

7. What payment methods do you accept?
We accept Visa, Mastercard, American Express (Amex), Discover, and Diners Club. All transactions are processed securely.

8. Is my payment information secure?
Absolutely. All transactions are encrypted and processed through trusted payment gateways. We do not store, access, or share your payment details.

9. What if my package is delayed, lost, or stolen?
If your order hasn’t arrived within the estimated delivery window, or if it’s marked as delivered but you haven’t received it, contact us right away. We’ll help investigate and resolve the issue quickly.

10. How can I contact customer support?
Our customer service team is available Monday to Friday, 9 AM – 5 PM (GMT -5, Eastern Time US & Canada) to assist you.

📧 Email: info@omovo.store
📞 Phone: +1 (614) 207-3008
🏢 Address: 699 Broadway, New York, NY 10003, USA
💬 Live Chat: Available on our website